Privacy Policy
At Portal Fluxly, we take your privacy seriously. This comprehensive policy explains how we collect, use, protect, and handle your personal information when you use our budget calendar planning services.
Information We Collect
Personal Information
When you register for Portal Fluxly or use our budget planning tools, we collect information that helps us provide personalized financial planning services. This includes your name, email address, phone number, and billing information when you subscribe to our premium features.
Financial Data
Our budget calendar requires certain financial information to function effectively. We collect income details, expense categories, spending patterns, and financial goals you choose to input. This data remains encrypted and is used solely to generate your personalized budget recommendations and calendar events.
Usage Information
We automatically collect information about how you interact with our platform. This includes your IP address, browser type, device information, pages visited, time spent on different features, and which budget tools you use most frequently.
- Account registration and profile information
- Payment processing and billing details
- Budget entries and financial planning data
- Communication preferences and settings
- Device and browser characteristics
- Platform usage patterns and feature interactions
Questions About Data Collection?
Email: [email protected]
Phone: +543764673323
Address: C. 1810 2023, Bahía Blanca, Provincia de Buenos Aires, Argentina
How We Use Your Information
Your information powers the core functionality of Portal Fluxly's budget calendar system. We use your data to create personalized financial planning experiences, send relevant budget reminders, and improve our service quality.
Service Delivery
Your financial data enables us to generate accurate budget calendars, provide spending insights, and send timely payment reminders. We analyze your spending patterns to suggest better budgeting strategies and identify potential savings opportunities.
Communication
We use your contact information to send important account updates, budget notifications, and educational content about financial planning. You can adjust these communication preferences in your account settings at any time.
Platform Improvement
Usage data helps us understand which features are most valuable to our users. We analyze this information to enhance existing tools, develop new budget planning features, and optimize the overall user experience.
- Creating and maintaining your personalized budget calendar
- Processing payments for premium subscriptions
- Sending account notifications and budget reminders
- Providing customer support and technical assistance
- Analyzing usage patterns to improve our services
- Ensuring platform security and preventing fraud
Your Privacy Rights
Under Argentina's Personal Data Protection Law (PDPL) and international privacy standards, you have specific rights regarding your personal information. We're committed to honoring these rights and making them easy to exercise.
Access Right
Request a complete copy of all personal data we have about you, including your budget history and account information.
Correction Right
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Deletion Right
Request complete removal of your account and all associated data from our systems, subject to legal retention requirements.
Portability Right
Export your budget data in a standard format to transfer to another financial planning service if desired.
Objection Right
Opt out of certain data processing activities, including marketing communications and data analysis for service improvements.
Restriction Right
Limit how we process your data in specific circumstances while maintaining essential account functionality.
Exercising Your Rights
To exercise any of these rights, contact us at [email protected] with your request. We'll respond within 15 business days and verify your identity before processing any requests. Most data corrections can be made directly through your account dashboard.
Data Security Measures
Protecting your financial information is our top priority. We implement multiple layers of security to ensure your budget data and personal information remain safe from unauthorized access.
Encryption
All data transmissions use TLS 1.3 encryption, and sensitive information is encrypted at rest using AES-256 standards.
Access Controls
Strict employee access policies ensure only authorized personnel can view your data, with all access logged and monitored.
Regular Audits
Monthly security assessments and annual third-party audits verify the effectiveness of our protection measures.
Incident Response
24/7 monitoring systems detect and respond to potential security threats within minutes of detection.
Secure Backups
Encrypted daily backups stored in geographically separate locations ensure your data remains recoverable.
Multi-Factor Authentication
Optional two-factor authentication adds an extra layer of security to protect your account from unauthorized access.
Data Breach Procedures
In the unlikely event of a security incident, we'll notify affected users within 72 hours via email and provide detailed information about what happened, what data may have been affected, and steps we're taking to resolve the situation.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 2 years | Service provision and legal compliance |
| Budget Data | Duration of active account | Core service functionality |
| Payment Records | 7 years after final payment | Tax and accounting requirements |
| Usage Analytics | 2 years from collection | Service improvement and optimization |
| Communication Logs | 3 years from last contact | Customer service and dispute resolution |
| Security Logs | 1 year from creation | Security monitoring and compliance |
Account Deletion Process
When you delete your Portal Fluxly account, we begin immediate removal of your budget data and personal information. Most data is deleted within 30 days, though some information may be retained longer to comply with legal requirements or resolve ongoing disputes.
You can request account deletion by emailing [email protected] or using the account deletion option in your profile settings. We'll send a confirmation email before proceeding with permanent deletion.
International Data Transfers
Portal Fluxly primarily operates from Argentina, but some of our technical infrastructure and service providers are located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place.
Transfer Safeguards
All international data transfers comply with Argentina's data protection standards and include contractual protections that require the same level of data protection regardless of location. We work only with service providers who demonstrate adequate data protection measures.
Data Processing Locations
Your data may be processed in Argentina, the United States, and European Union countries. We maintain detailed records of where your data is processed and can provide this information upon request.
- Primary servers located in Argentina data centers
- Backup systems in secure facilities across multiple countries
- Payment processing through certified international providers
- Email services hosted by privacy-compliant international companies
- Analytics data processed in accordance with international privacy laws
Third-Party Services
Portal Fluxly integrates with carefully selected third-party services to enhance your budgeting experience. We share only the minimum necessary data with these partners and ensure they meet our privacy standards.
Payment Processors
We use established payment processors to handle subscription billing securely. These services receive only the information necessary to process payments and are bound by strict data protection agreements.
Analytics Providers
To improve our service, we use analytics tools that help us understand how users interact with our platform. This data is anonymized and aggregated to protect individual privacy while providing valuable insights.
Email Services
Budget reminders and account notifications are sent through third-party email services. These providers access only the information necessary to deliver your messages and are required to maintain strict data protection standards.
Data Sharing Limitations
We never sell, rent, or trade your personal information to third parties for marketing purposes. Data sharing only occurs when necessary for service delivery or when required by law.
Cookies and Tracking
Portal Fluxly uses cookies and similar technologies to provide essential functionality and improve your experience. You can control most cookies through your browser settings, though some are necessary for the platform to function properly.
Essential Cookies
These cookies are necessary for Portal Fluxly to function and cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against fraudulent activity.
Functional Cookies
These cookies remember your preferences and settings to provide a more personalized experience. They include language preferences, dashboard layout choices, and notification settings.
Analytics Cookies
With your consent, we use analytics cookies to understand how you use our platform. This information helps us improve features and identify technical issues that may affect your experience.
Managing Cookies
You can adjust cookie preferences in your account settings or through your browser's privacy controls. Disabling certain cookies may limit some platform functionality, but core budgeting features will continue to work.
Children's Privacy
Portal Fluxly is designed for adults managing their personal or household finances. We do not knowingly collect personal information from children under 18 years of age, and our services are not intended for minors.
Age Verification
During account registration, we require users to confirm they are at least 18 years old. If we discover that a minor has created an account, we will immediately delete all associated information and terminate the account.
Parental Notification
If you believe your child has provided personal information to Portal Fluxly, please contact us immediately at [email protected]. We will investigate and take appropriate action to remove any unauthorized information.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or data protection practices. We'll always notify you of significant changes and give you time to review the updated policy before it takes effect.
Notification Process
When we update this policy, we'll send an email notification to your registered address at least 30 days before the changes become effective. We'll also display a prominent notice on your dashboard highlighting the key changes.
Your Options
If you don't agree with updated privacy terms, you can delete your account before the changes take effect. Continued use of Portal Fluxly after the effective date constitutes acceptance of the updated policy.
Version History
We maintain a complete history of privacy policy versions, which you can access by contacting our support team. This ensures transparency about how our privacy practices have evolved over time.
Contact Our Privacy Team
For questions about this privacy policy or how we handle your data, email us at [email protected] or call +543764673323. Our privacy team typically responds within 2 business days.